Tell us the problem
Send your reports, scans and a short message in your own language. If you prefer, record a voice note — we will transcribe it.
Shanghai medical travel since 2016
Your health journey to Shanghai, without the stress
We plan, book, translate and accompany you through every step of your medical trip — so you and your family can focus on getting better.
No obligation. We reply within 12 hours.
- 9+
- years guiding patients
- 3000+
- patients accompanied
- 12
- languages on our team
Five steps, start to home
Patients come to us from
1
Tell us the problem
2
Clinical review and plan
3
Travel and admission
4
Treatment with someone beside you
5
Recovery and return
There is no charge for the first review and no obligation to continue.
Patients come to us from
- Mongolia
- Kazakhstan
- Uzbekistan
- Kyrgyzstan
- Tajikistan
- Turkmenistan
- Indonesia
- Malaysia
- Thailand
- Vietnam
- Philippines
- Singapore
- Brunei
- Cambodia
We work with patients across Asia, the Middle East, Africa, Europe and Oceania.
What we do
One team, the whole trip
From the first message to your flight home, everything is handled by one coordinator who knows your case.
Hospital appointment & admission
Appointments at Shanghai's tertiary hospitals, arranged with the right department — including the ones that are hard to reach from abroad.
Learn moreIn-hospital patient escort
A certified, medically trained companion who stays with your patient at every appointment and explains what the doctor said.
Learn moreMedical translation & reports
Reports, imaging and consent forms translated by clinicians. You receive a written copy in your own language.
Learn moreNursing care & rehabilitation
Nursing care during recovery, post-operative follow-up and a rehabilitation plan you can continue at home.
Learn moreInsurance & billing support
Direct billing with international insurers, and the paperwork for reimbursement when your policy requires it.
Learn moreTravel, visa & accommodation
Visa invitation letters, flights, hospital-adjacent accommodation, and airport pickup on arrival.
Learn moreHealth check-up packages
Planned health screening packages with clear inclusions, results explained in your language, no upselling.
Learn moreDental & aesthetic care
Implants, orthodontics, cosmetic dentistry — with a treatment plan and cost agreed before you commit.
Learn moreWhy patients choose us
Built for people who do not speak Chinese
Medicine is hard enough. Language, paperwork and unfamiliar hospitals should not be the extra burden.
Top-tier hospitals, one phone number
We secure appointments at Shanghai's leading public tertiary hospitals and international hospitals — including departments that are hard to reach from abroad.
Licensed patient escorts
Every escort on the ward is a certified, medically trained companion who stays with your patient from the hospital gate to discharge.
Medical-grade translation
Reports, imaging, consent forms and prescriptions are translated by clinicians, not general translators. You get a written copy in your language.
Transparent pricing
One written quotation before you travel: hospital fees, our coordination fee, escort and accommodation — itemised, in your currency, with no surprise additions.
We respect your culture
Halal food, gender preferences, prayer time, dietary needs and fasting during treatment are planned in advance with the hospital, not improvised on the day.
Insurance and travel handled
We process international insurance direct billing, help with visa letters and airport transfers, and keep a bilingual contact available 24/7.
How it works
Five steps, start to home
You always know what is happening next, and who is responsible for it.
Clinical review and plan
Our medical team reviews your case with the relevant hospital department and comes back with a written plan, timeline and quotation.
Travel and admission
We issue the invitation and visa support, book your flights and hotel near the hospital, and meet you at Pudong or Hongqiao airport.
Treatment with someone beside you
Your escort attends every appointment, repeats the doctor's instructions afterwards in plain language, and keeps your family at home updated daily.
Recovery and return
Post-operative follow-up, medication guidance, home rehabilitation advice and a recovery report before you fly back.
Who we serve
Two levels of care
Whether you are travelling for serious treatment or a planned check-up, the same team looks after the details.
Specialised medical travel
For patients from Mongolia, Central Asia and Southeast Asia seeking oncology, cardiology, orthopaedics, neurosurgery, gynaecology or complex surgery. Includes hospital admission, escort, translation and rehabilitation support.
Mongolia · Kazakhstan · Uzbekistan · Kyrgyzstan · Tajikistan · Turkmenistan · Indonesia · Malaysia · Thailand · Vietnam · Philippines · Singapore
Light medical travel
For anyone in the world planning a health check-up, dental treatment, dermatology, ophthalmology, aesthetic procedures or rehabilitation — short stays, clear packages, airport-to-door transfers.
Worldwide
Where we work
Shanghai hospitals we coordinate with
All major Shanghai tertiary (三级甲等) hospitals and international departments. We match you to the department that treats your condition — not to the biggest name.
- Ruijin Hospital Cardiology, endocrinology, general surgery
- Huashan Hospital, Fudan University Neurology, neurosurgery, dermatology, infectious disease
- Shanghai Cancer Center, Fudan University Oncology, radiotherapy, chemotherapy
- Zhongshan Hospital, Fudan University Liver and gastrointestinal surgery, urology
- Renji Hospital, Shanghai Jiao Tong University Orthopaedics, gynaecology, ENT
- Shanghai Ninth People's Hospital Plastic and maxillofacial surgery, dentistry
- Shanghai Chest Hospital Thoracic and respiratory surgery
- Changhai Hospital General and military hospital, broad specialty cover
- Shanghai International Medical Center International department, English-speaking staff
- Jiao Tong University School of Medicine affiliated hospitals Cardiothoracic surgery, transplant, urology
We arrange appointments as a patient facilitation service. All clinical decisions are made by the treating hospital.
Transparent pricing
Check-up and dental prices in five cities
Indicative ranges from public hospital price lists. Your actual price depends on your age, your condition and which hospital accepts you — we tell you the real figure in writing before you book anything.
Patient stories
What it actually feels like
First names only, shared with written permission.
They told me honestly that the treatment I wanted would not help, and suggested something better. No one had said that to me in a year of searching. PLACEHOLDER — replace with a real patient story you have written consent for, or delete this story before launch.
I was alone in Shanghai after surgery and terrified. My escort came every day, wrote down what the doctor said, and video-called my husband in Malaysia each evening. PLACEHOLDER — replace with a real patient story you have written consent for, or delete this story before launch.
I sent my father’s scans at midnight and had a written plan by the second morning. The surgeon explained everything to me in Mongolian before my mother signed anything. PLACEHOLDER — replace with a real patient story you have written consent for, or delete this story before launch.
Questions
Before you write to us
The questions patients ask most often.
Do I need to speak Chinese to be treated in Shanghai?
No. Your escort speaks your language and is present at every appointment. Medical records are translated so you and your family can read them. You will never be asked to make a medical decision without an explanation in a language you understand.
How much will the whole trip cost?
Medical fees are set by the hospital and depend on your diagnosis. Our coordination fee is quoted separately and in writing before you travel. You receive an itemised list covering hospital charges, our fee, escort, accommodation and transfers — in your own currency, with no additions later.
Can my insurance pay directly?
In many cases yes. We prepare the medical records and submit to your insurer for direct settlement. If your insurer requires reimbursement instead, we provide the documentation and invoices your insurer asks for. Confirm with us before travelling and we will tell you what your policy supports.
How long does a trip take?
A consultation-only visit is usually 3 to 5 days. Diagnostic workup takes 7 to 14 days. Surgery with recovery in Shanghai is typically 2 to 4 weeks depending on the procedure. We give you a realistic timeline after reviewing your records, and we do not promise dates before the hospital has agreed them.
Can my family come with me?
Yes, and many families do. We book apartments or hotel rooms within walking distance of the hospital, and can arrange travel and a companion visa for whoever you want to bring.
What about food, prayer and daily life?
We plan this before you arrive: halal or dietary requirements are discussed with the hospital kitchen, prayer space and timing are arranged, and female patients are assigned female escorts and, where the hospital allows it, female doctors. Tell us your requirements in your first message and we will write them into your plan.
Will you tell me the truth about my case?
Yes. We are a facilitation service, not a hospital, and we never give a diagnosis. But we will tell you plainly if a hospital declines your case, if the expected benefit is small, or if we believe travelling is not the right next step. We do not take a fee for cases we think should not travel.
What do you need from me to start?
Your reports, imaging and any biopsy or histology results, a short description of what is happening, and a way to reach you. Photographs of printed reports are fine. Send them on WhatsApp or email — there is no obligation after the first review.
Send us your reports. We will tell you honestly whether travelling is the right next step.
There is no charge for the first review and no obligation to continue.